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Contact us
Contact Us
At Heiliaopro, we value your feedback, questions, and concerns. We are committed to providing you with prompt and helpful assistance. Please feel free to reach out to us through the following channels:
For any inquiries, suggestions, or support needs, you can send an email to our dedicated customer service team at service@heiliaopro.com. We typically respond to all emails within 24 - 48 business hours. Whether it's about product information, order status, payment issues, or returns and exchanges, our team will work hard to provide you with a satisfactory solution.
Warehouse Address
If you need to send returns, exchanges, or have other matters related to warehouse operations, you can refer to our warehouse address: Room 1415, Yuanlaiju Building, No. 35, Gaoxin Middle Second Road, Maling Community, Yuehai Street, Nanshan District, Shenzhen. Please note that this is a warehouse address and not a retail store, so visits are not accepted without prior appointment. If you need to arrange a visit for specific reasons, please contact us via email first to make an appointment.
Other Contact Information
Currently, email is our main contact method. However, we are constantly working on expanding our communication channels to better serve you. Stay tuned to our website and social media accounts for updates on new contact methods.
Working Hours
Our customer service team is available during the following business hours:
- Monday to Friday: 9:00 AM - 6:00 PM (China Standard Time, GMT + 8)
- Saturday and Sunday: Closed (except for urgent matters, which will be handled on the next business day)
Please note that during holidays, our working hours may be adjusted, and we will announce the specific changes on our website in advance.
Reasons to Contact Us
You can contact us for various reasons, including but not limited to:
- Product inquiries: such as fabric details, size information, washing instructions, etc.
- Order tracking: to check the status of your order, shipping information, etc.
- Payment problems: including payment failure, refund status, etc.
- Returns and exchanges: to understand the return and exchange policy, process, etc.
- Complaints and suggestions: to provide feedback on our products or services to help us improve.
We look forward to hearing from you and doing our best to meet your needs. Thank you for choosing Heiliaopro!
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