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Privacy Policy
Privacy Policy
Last updated: July 31, 2025
Heiliaopro ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with us in any way. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you make a purchase, create an account, or contact us, we may collect personal information such as:
- Your full name
- Email address
- Mailing address
- Phone number
- Payment information (e.g., credit card details, which are processed securely by third-party payment providers and not stored by us)
- Order history and preferences
Non-Personal Information
We may also collect non-personal information about your interaction with our website, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and the duration of your visit
- Referral source
- Information collected through cookies and similar tracking technologies (see "Cookies and Tracking Technologies" section below)
How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders, including shipping, delivery, and providing order updates
- To create and manage your account on our website
- To communicate with you, including responding to your inquiries, sending order confirmations, and providing customer support
- To improve our website, products, and services based on your feedback and usage patterns
- To personalize your shopping experience, such as recommending products that may interest you
- To send you marketing and promotional materials, including newsletters and special offers (you can opt out of these communications at any time)
- To comply with legal obligations and protect our legitimate business interests
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following parties in the course of our business operations:
- Third-Party Service Providers: We engage trusted third-party service providers to assist us with various functions, such as payment processing, shipping and delivery, website hosting, and marketing. These providers have access to your personal information only to perform their designated tasks and are obligated to protect it.
- Legal and Regulatory Authorities: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and ensure that the receiving party adheres to this Privacy Policy.
Cookies and Tracking Technologies
Our website uses cookies, which are small text files stored on your device, to enhance your browsing experience. Cookies help us recognize you when you return to our site, remember your preferences, and improve the functionality of the website. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the performance and functionality of our website.
We may also use web beacons, pixels, and other tracking technologies to collect information about your usage of our website and to measure the effectiveness of our marketing campaigns.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using secure socket layer (SSL) encryption to protect data transmission
- Implementing firewalls and other security systems to safeguard our servers
- Restricting access to personal information to authorized personnel only
- Regularly reviewing and updating our security procedures
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Your Rights Regarding Your Information
You have the following rights with respect to your personal information:
- Access: You can request access to the personal information we hold about you by contacting us at service@heiliaopro.com.
- Correction: If you believe that the personal information we have about you is inaccurate, you can request to correct it.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us.
- Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
To exercise any of these rights, please contact us at service@heiliaopro.com with your request, and we will respond within a reasonable time frame.
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it immediately. If you believe that we may have collected information from a child under 13, please contact us at service@heiliaopro.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this policy will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the updated policy takes effect constitutes your acceptance of the changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at service@heiliaopro.com.
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